How do I export my data?
Email privacy@lonzo.ai from the address on your account and ask for an export. We provide the data we hold about you in a portable, machine-readable format (such as JSON or mbox), including where required by your data-portability rights under applicable law. There is no in-app export button — export is request-based today.
Use privacy@lonzo.ai rather than support: an export is a data-rights request with a response deadline, and privacy@ is the mailbox we monitor for those. Writing to support@lonzo.ai still reaches us and we will route it, but privacy@ is the faster route and the one the Privacy Policy commits to.
Your Google data is always available to you directly through Google, so an export covers the data held on our servers. You can ask for one at any time, including after a downgrade or after your subscription or trial ends — a downgrade or a lapse deletes nothing, so there is no deadline to export before. Data is removed only when you delete your account or on the ordinary retention schedule. See the Privacy Policy and Data Retention & Deletion Policy.
See also: How do I delete my data? · Can I switch plans?